Effective Date: April 1st 2025

1. Introduction

Welcome to Claudia Jahn coaching ("we," "our," or "us"). Protecting your personal data is a priority for us. This Privacy Policy explains how we collect, process, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

By using our website [Website URL] and our coaching services, you agree to the processing of your data as described in this policy.

2. Data Controller

The responsible party (controller) for data processing under GDPR and German law is:

Claudia Jahn

Kleinunternehmer

Hochplattenstr. 31b

83026 Rosenheim

Germany

Email: [email protected]

Phone: +49 151 40 564 111

If you have any questions regarding data protection, you can contact us at the above address.

3. Data Protection Officer

If required under applicable laws, we have appointed a Data Protection Officer (DPO). You can contact our DPO at:

Please contact Claudia Jahn

4. Personal Data We Collect

We may collect and process the following types of personal data:

4.1 Identity and Contact Data

Name, username, or similar identifier

Billing address, delivery address, email address, and phone number

4.2 Financial and Transaction Data

Payment information, including bank account details, credit card numbers (processed via secure third-party payment providers)

Transaction details regarding payments for services

4.3 Technical and Usage Data

IP address, browser type and version, operating system, time zone settings

Usage details of our website, services, and digital products

4.4 Coaching and Profile Data

Personal goals, assessments, responses, and any information voluntarily shared in coaching sessions

Preferences, interests, feedback, and survey responses

4.5 Marketing and Communications Data

Preferences for receiving marketing materials, newsletters, and email updates

Communications you send to us

5. How We Collect Your Data

We collect data in the following ways:

5.1 Direct Interactions

You provide personal data when:

Registering for coaching sessions or courses

Purchasing digital products

Filling out website forms (e.g. contact forms, subscription forms)

Sending us emails, messages, or inquiries

5.2 Automated Technologies

We automatically collect Technical and Usage Data when you interact with our website. This includes:

IP addresses and browsing behavior

Cookies and similar tracking technologies

5.3 Third-Party Data Sources

We may receive data from third-party services, including:

Payment providers (e.g., Stripe, PayPal)

Analytics services (e.g., Google Analytics)

6. Legal Basis for Processing (GDPR Compliance)

We process your data based on the following legal grounds:

Contractual Necessity – When data is required to provide our coaching services (Article 6(1)(b) GDPR)

Legal Obligation – When required by tax, fraud prevention, or other laws (Article 6(1)(c) GDPR)

Legitimate Interest – To improve services, protect security, and prevent fraud (Article 6(1)(f) GDPR)

Consent – When you explicitly agree to marketing emails, newsletters, or optional data collection (Article 6(1)(a) GDPR)

You may withdraw your consent at any time by contacting us at [email protected].

7. How We Use Your Data

We process your personal data for the following purposes:

To deliver coaching services and courses

To process payments and transactions

To send important service-related communications

To improve our website, services, and marketing effort

To prevent fraud, unauthorized access, and security risks

To comply with legal and regulatory requirements

8. Data Sharing & Third-Party Services

We only share your data with trusted third parties when necessary:

Payment Processors – Stripe, PayPal, or other providers

Hosting & Email Services – Website hosting and email platforms

Analytics & Tracking – Google Analytics or similar services

Legal Authorities – When required by law or for fraud prevention

We never sell your data to third parties.

9. Cookies & Tracking Technologies

We use cookies and tracking tools to enhance user experience.

Necessary Cookies – Essential for website functionality

Analytics Cookies – Track website usage (only if consented)

Marketing Cookies – Used for retargeting ads (only if consented)

You can manage cookie preferences via our Cookie Policy [Insert Link] or browser settings.

10. Data Security

We implement strong security measures to protect your data:

Encrypted storage and secure access controls

Payment processing via PCI-DSS compliant third parties

Regular security audits and data protection protocols

However, no online service is 100% secure. Always protect your login credentials and use secure passwords.

11. Data Retention

We keep your data only as long as necessary for:

Providing coaching services

Legal and tax compliance

Security and fraud prevention

You can request data deletion by contacting us at [Contact Email].

12. Your GDPR Rights

Under GDPR, you have the following rights:

Right to Access – Request a copy of your data

Right to Rectification – Correct inaccurate data

Right to Erasure – Request deletion of your data

Right to Restrict Processing – Limit how we use your data

Right to Data Portability – Transfer your data to another service

Right to Object – Stop processing based on legitimate interest

Right to Withdraw Consent – Stop marketing emails at any time

To exercise your rights, email us at [Contact Email].

13. International Data Transfers

If we transfer data outside of Germany or the EU, we ensure compliance with GDPR through:

EU Standard Contractual Clauses (SCCs)

Adequacy Decisions (for countries with strong data laws)

Your explicit consent where required

14. Dispute Resolution & Contact Information

For questions or complaints about your data, contact us at:

Email: [email protected]

Phone: +49 151 40 564 111

If you believe we have violated GDPR, you have the right to file a complaint with the German Data Protection Authority (BfDI):

Bundesbeauftragter für den Datenschutz und die Informationsfreiheit (BfDI)

Website: https://www.bfdi.bund.de/

15. Changes to This Privacy Policy

We may update this policy periodically. We will notify users of significant changes via email or website announcements.

Last Updated: April 1st 2025